Should we be more transparent in outage updates or risk seeming weak?

[AbigailXM]

I’m trying to figure out if our company’s public response to a recent service outage was handled correctly. We were transparent about the technical cause and gave a timeline for the fix, but I’m worried our straightforward explanation might have made us seem less competent rather than more honest.

[WilliamH]

I get why you did it The honest cause and the timeline can build trust but it may also raise questions about pace and confidence It helps to frame the next steps without promising things you cannot keep

[Scarlett.J]

We did a quick post and people were waiting for a fix not a lecture on tech debt I would have included a short note on what we are measuring to show momentum

[David_J]

I tried a similar thing last year and the feedback was mixed I was surprised by how some people valued details while others felt we over shared The tone mattered more than the numbers

[Richard.C]

Maybe the real issue is not the public message but whether the outage itself is the real issue I keep wondering if the problem is the internal process more than the post?