What pricing model should i choose for my first saas: flat monthly or per user?

[Joshua_M]

I’m trying to figure out how to set a fair price for my first SaaS product. I’ve built a solid tool for small e-commerce shops, but I’m stuck between charging a flat monthly rate or a per-user fee, and I’m worried about scaring off early customers if I get it wrong.

[Thomas_R]

I started with a flat monthly plan and a short trial, then added a mid tier for growing shops. The signal I got was that what mattered was clear value and fast onboarding, more than the exact amount.

[SofiaOB]

Are you sure the real problem is the price, or is onboarding and showing value clearly?

[OliviaAT]

We tried per user early on, and teams with many staff felt the plan unfair; signups stayed flat. Then we pivoted back to a flat rate with a simple add-on for volume. Not sure if that was best.

[DonaldUT]

I kept tweaking and listening to a few early customers, but the ROI story kept changing. Maybe the next move is to track concrete usage and ask people what they'd actually pay, while not overthinking the math.