Why isn't our CRM adoption sticking despite onboarding?

[EdwardZW]

I’m trying to get our sales team to use the new CRM, but they keep falling back to their old spreadsheets and email threads. I’ve set up the automated lead scoring, but if they don’t log the initial client contact, the whole system breaks down. I’m wondering if the issue is our onboarding or if the workflow itself creates too much friction.

[KevinG]

Been there We rolled out the CRM and kept the old sheets for a while and the team kept going back to what they know The daily rush makes the new tool feel optional instead of essential

[Eleanor68]

The workflow itself feels heavy The lead scoring is fine on paper but logging that first contact is a hassle and it breaks the automation when nothing lands in the system

[Chloe_W]

Could the real problem be the daily routine not the software Is there any sign that people are measured on logging the first touch

[HarperEH]

We did a quick pilot and only a few logged the first contact then the whole thing stalled A manager blamed the tool but others blamed the work rhythm and we drifted away from the plan